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We’re at the end of our five-part series called “Finding the Right Marketing Agency.” We’ve taken you through the steps to find and work with a marketing agency that understands your business and its goals and objectives. And, we’ve talked about the importance of measuring and monitoring the results.

Finding the Right Marketing Agency, a Five-Part Series

• Part 1: Finding the Right Digital Marketing Agency for Your Business
• Part 2: Find Your Perfect Match: Evaluating Digital Marketing Agencies
• Part 3: What to Expect When Working With A Digital Marketing Agency
• Part 4: Assessing Marketing Campaign Results

In today’s last and final piece, we’ll talk about the seven rules of working with a marketing agency that make the work go smoothly and how to show appreciation for the results achieved.

Most agency engagements go smoothly, with the work progressing according to milestones and demonstrable results. The following seven “rules of working together” will also help ensure smooth sailing throughout the marketing agency’s engagement with your company.

1. Be honest and transparent with each other – make sure you update the agency on any business issues affecting your work together. These may include product updates, product recalls, staffing changes, budget changes, and so on. Marketing overlaps many areas of a business, and a change in one area can impact the marketing plan.
2. Be open to marketing suggestions. An agency may make suggestions that feel uncomfortable simply because you haven’t tried to promote your business in that manner yet. Be open to new ideas. While you as the business owner always have the right to overrule any marketing concepts an agency produces, keeping an open mind and trying new things is the best way to increase your chances of success.
3. Don’t hesitate to provide feedback. Agencies expect to receive feedback on the creative content (writing and images, or graphic design). It’s fine to take a ‘red pen’ to draft copy and make changes. The copywriter at the marketing agency expects changes.
4. Be patient while they learn your business. How long does it take a new employee to learn your business, its products, services, history, and more? An agency learns quickly, but you remain the ultimate authority over your business. It is natural that there is a learning curve while the agency gets up to speed on your business. It is also expected that you make changes to ensure accuracy in all marketing materials.
5. Expect to review some aspects of the work, such as design concepts or text for your marketing materials. While you always have the choice to empower your agency with full creative control, you may also be asked to review items to ensure the accuracy of the information. It’s very typical to have some discussion around early drafts of materials, for example.
6. Learn how to provide feedback. Providing feedback to creative teams is an art, but we’ll try to give you a quick snapshot. Be as specific as possible. For example, when viewing an ad, “it doesn’t pop” is extremely vague and unhelpful. Another way to explain the same reaction may be to focus on the image, colors, or placement of the words, explaining how they do not catch the eye. Specific, rather than general feelings about marketing work, help improve the final outcome.
7. Keep your meeting times with the agency. A good agency wants to use focused planning sessions as well as feedback sessions to improve the work, but this requires client participation. Keep your meeting time with the agency sacred and view it as an investment in the future of your business.

If You’re Happy and You Know It, Show It!

By now, if you’ve chosen an agency and worked with them for a while, you’ve seen the outcome of their good work: leads and sales!

As the months pass and more leads and sales accrue, it may be helpful to thank your marketing agency for their good work. While this certainly isn’t a requirement, it is always appreciated. Everyone responds well to positive feedback!. Here’s how to positively and proactively show your appreciation for a job well done.

Send a Thank You Note

It sounds corny, but a good old-fashioned thank you note (or email) is truly appreciated by everyone at the marketing agency.

Most of the time, an agency’s staff only hears about the problems. Rarely do they hear about their successes. Sure, they analyze and prepare the metrics reports before they send them to the clients, but most of the team at a marketing agency is a ‘supporting player’ handling their job but not seeing the big picture.

Your feedback provides them with the big picture view from the most important lens: that of the business owner. By helping them connect their actions to your positive outcomes, you’ll help them understand how their work is impacting a business owner (you!)

Leave a Google Business Review

Google remains the most popular search engine, and organic search traffic from Google comprises the majority of website traffic for the average business. That includes your marketing agency, too.

Part of optimizing a company’s online presence for improved Google visibility is beefing up its Google Business profile. That includes ensuring plenty of honest reviews of the business. Some agencies will not ask for reviews and a review can be a pleasant surprise.

Why not leave a review of the marketing agency on their Google Business profile? An honest and thoughtful review also goes a long way in helping the agency see the fruits of their labor. It takes only a few minutes to leave a review but can make a lasting impact.

Recommend Them to a Colleague

Lastly, take time to recommend the agency to a colleague. Perhaps you can broker an introduction to another business owner in your community looking for good digital marketing assistance.

Most agencies gain new business via word of mouth, and a positive recommendation from a fellow business owner is often the clearest indication of success. Share the agency’s business cards at your next Chamber of Commerce meeting or in your networking group. It’s a great way to say thank you.

We’re Here to Help

We welcome your questions about working with Dashboard Interactive Marketing. We work with small to mid-sized companies and help clients generate new sales leads and revenue. We base marketing decisions on data, help you understand what we’re doing at every step of the way, and hold ourselves accountable for the results. We’d love to speak with you about your marketing efforts.

Call Dashboard Interactive at 763-242-2454.

Part 4 of Our 5-Part Series

In our continuing series on Finding the Right Marketing Agency, this month we cover an important topic: how to assess marketing campaign results. Dashboard Interactive Marketing focuses on results-driven digital marketing strategies. We believe that data informs marketing decisions, and we rely on data and experience to form our client recommendations.

Other agencies may take a different approach to assessing marketing campaign results. It is important for business owners to understand basic marketing metrics and why they are important so that they, too, can judge the results of their marketing campaigns.

Part I: Finding the Right Marketing Agency for Your Business
Part 2: Evaluating Marketing Agencies
Part 3: What to Expect When Working with a Marketing Agency

What Are Marketing Metrics?

Marketing metrics is defined as quantitative data used to measure marketing campaigns.

Quantitative data can come from many sources, depending on the type of marketing campaign:

Depending on the type of campaign you are running, your marketing agency should establish benchmarks to key performance indicators (KPIs) which form the baseline to which each month’s campaign metrics are compared.

Let’s say you own a bakery in a small town in the Midwest. You wish to run local search campaigns online to increase custom cake orders – cakes for weddings, birthdays, special events. Your marketing agency suggests running several campaigns: a local Google search campaign with paid advertising, a social media blitz for organic traffic, and social media ads based on local geographic targets. They may suggest running print advertisements in the local newspaper and regional magazine. Additionally, they may suggest some public relations outreach: gaining interviews for the bakery owner and pastry chef, an article in the regional magazine with photos of spectacular cakes, and so on.

How should such a campaign be measured? The bakery owners, of course, want to see cake sales increase. But cake sales could increase due to any number of factors, including word of mouth and seasonal purchase habits.

The key to measuring the success of the specific marketing actions undertaken on behalf of the bakery is to:

• Establish the current sales level (set the baseline measurement)
• Measure activities and sales from the data the campaigns launch
• Measure specific data from the campaign, such as click through rates on ads and social media campaigns
• Track leads through phone orders, online orders, and even foot traffic into the bakery itself

Work with Your Agency to Establish Marketing Metrics

It’s important to work with your marketing agency to establish marketing metrics and track the results of campaigns. For example, as a certified Google Partner, Dashboard can set up key conversion metrics in Google Analytics 4 (GA4), call tracking on digital ad campaigns to accurately determine how many phone calls are coming from digital ads and other items. It’s that kind of attention to quantitative results that helps you as the business owner understand how your marketing budget was spent to generate sales and profits.

Allow Enough Time for Results

One thing to keep in mind: you must allow enough time (and budget) for a marketing campaign to generate measurable results.

Often, small businesses are anxious to generate immediate sales. However, only some marketing tactics can generate sales quickly. Others are long-term investments to build your business’ brand and visibility and support increased revenues overall.

Marketing campaigns often fail because business owners stop them before they’ve had a chance to gain a toehold in the marketplace. It used to be said, many years ago, that consumers had to see an ad three times for it to be remembered. Today, with the proliferation of media and advertising in every aspect of life, that number has ballooned to seven (if not more) times an ad needs to be viewed to be remembered. Sufficient time must elapse for a campaign to gain traction and generate results.

Keep Communication Lines Open with Your Agency

It is vital that you communicate your goals and objectives to the marketing agency from the start of your interaction with them. Don’t leave it to chance or guesswork or assume that the agency understands your business needs. You’re involved in the day-to-day management of your business.

Your agency serves as a valuable consultant and partner but can only do so when they have all the information, including your business goals and needs. Clear, open, and honest communication between agency and client around marketing goals, objectives, and expectations is essential to a successful marketing campaign.

Ready to Get Started with a Digital Marketing Agency?

We hope that this series on working with a digital marketing agency has been helpful to you. If you would like to discuss your businesses’ marketing needs with us, please call Dashboard Interactive Marketing at 763-242-2454.

Part 3 of Our 5-Part Series

Welcome to Part 3 of our 5-part series on Finding the Right Digital Marketing Agency for Your Business. If you missed Parts I and 2, you can read them here:

Finding the Right Digital Marketing Agency
Evaluating Marketing Agencies

Onboarding With a Digital Marketing Agency

Now that you’ve chosen a digital marketing agency, you want them to get right to work. And they do, too. But before they begin to work directly on your marketing strategy and tactics, they need to complete something called ‘onboarding.’ Like human resources onboarding for new employees, a digital marketing agency needs time to access your current information, evaluate the situation, and prepare the way to roll out your custom-crafted marketing strategy.

Google Analytics, Search Console, and G4 Setup

One of the first things a digital agency should ask for is permission to access your Google platforms: Google Analytics and Google Analytics 4 (GA4) accounts, Search Console, and Google My Business.

Don’t have these set up? Your agency should recommend that this be done at once. It is a simple step that will go a long way towards capturing the metrics needed to evaluate the ROI of your digital marketing campaign. Google data also provides insight into multiple facets of your website traffic, and enables the digital team to create and enact effective campaigns.

A few things to note:

• If you already have these tools setup, you will need to add someone from the agency’s team to the dashboard. They should be able to walk you through this over the phone or a video conference. This does not mean that they take control over the platform. Rather, they are added to your company’s administrative panel so that they can act freely behind the scenes, as needed, to complete what they need to do to help you achieve your digital marketing goals.
• An agency should never ‘hold your platform hostage’ or withhold login data from you. If you are moving your business from one digital agency to another, the primary agency should be prepared to hand over the keys to you, as the business owner. If they refuse to do so, check your contract with them. Unless there is something you signed that says they own your website, you are well within your rights to request full access and move it to another agency.

A Content and Website Inventory

Another step in the onboarding process that an agency may recommend is a content and website inventory.

Just like a retail store conducts annual or quarterly inventory to count the number of items in each category, a web and content inventory lists and tallies the quantity and quality of the types of content available for marketing programs.

Every item counts: web pages, landing pages, blog posts, ebooks, white papers, brochures, slicks, case studies, videos, and graphics.

By evaluating the materials available to work with, an agency can recommend collateral to fill any gaps in the customer journey or messaging strategy and reuse and repurpose existing content.

Access to Company, Product, and Industry Knowledge

We saved the most important for last. Your new digital agency will need full access to key individuals within your company, competitors, products (or services), and industry knowledge. In other words, they need access to you and to your time.

Plan to spend at least one or two meetings with the agency, updating them on important facts that address the background information needed to create a solid marketing strategy and plan for your business. Some things you may wish to discuss and share (or they may ask you) include:

• An explanation or demonstration of your products or services
• Discussion of the sales process, how a product is sold and delivered
• What marketing methods have you tried to date,date–what worked, what didn’t?
• Who are the competitors for your company, products, and services?
• Who buys your products and services?
• The sales cycle – how long does it take, from a customer learning about the product to actually buying it? What information do they need along the way?
• What social media channels do you use, if any, and how often are you posting?
• Do you have a list of email subscribers? If so, how was that list created?
• Do you have any special times of the year when your products are more in demand than others? Is it seasonal or based on the holidays?
• How do you prefer to receive information and review documents?

This is for starters and there may be more questions, of course, and questions vary according to your products, services, company, and marketing needs.

Good Marketing Is Collaborative

Good marketing is highly collaborative, and the relationship between agency and client should be one of mutual trust and support. Although you may wish to simply hand off marketing services to your agency and walk away from it to focus on other things, at the start of the engagement it is important to remain in close contact with your agency to ensure things begin on a sound footing. At some point, you may be able to have the agency run marketing without daily input, but at the beginning, the tighter the collaboration, the better your marketing will be.

If you’ve enjoyed these posts, do drop us a note to let us know. Feel free to share this post and others in this series with colleagues and friends, too.

Dashboard Interactive Marketing welcomes inquiries. If you are looking for a digital marketing partner to help you achieve your marketing goals, call us at (763) 242-2454.

Part 2 of Our 5-Part Series

Welcome to Part 2 of our 5-part series on Finding the Right Digital Marketing Agency for Your Business. If you missed Part I, you can read it here: Finding the Right Digital Marketing Agency.

Found the perfect agency partner? Great! Before you roll up your sleeves and get down to work, there are areas to explore together.

What To Do – Evaluation Questions to Ask

Many companies neglect to ask questions that can truly help them understand how their chosen marketing agency works. We’ve narrowed the list down to five key questions that every business owner should ask their marketing agency. More importantly, we’ve explained why you should ask these questions, and potential ‘red flags’ to watch out for during the conversation.

1. How would you approach our marketing?

Come to the meeting with the marketing problem clearly identified and discussed with the agency. Don’t expect them to lay out the full solution in your getting acquainted session, but do ask plenty of questions about their approach to solving marketing problems.

We suggest listening carefully to their approach to problem solving. Do they take time to do their due diligence, investigating not just your company but also the activities you’ve tried to date and the results achieved? Do they ask about the data – Google Analytics and other data that can help inform their marketing choices?

Red flags to listen for include companies that immediately launch into a service pitch, trying to get you to buy into the notion that by doing just one marketing activity, your problems are solved. Chances are good that they excel at that marketing activity (or perhaps only offer one type of marketing solution!) and thus they pitch it at every opportunity. There’s an old saying that to a hammer, the answer is always a nail, and unfortunately, for some agencies, the answer may be solely “paid search” “paid social media” or “Facebook advertising.” Look for a process, an approach, rather than a one-size-fits-all response.

2. Can you describe how you will work with us if we engage you to handle our digital marketing activities?

This is where the agency should describe in detail their working process. It may include deep-dives into analytics, content, website metrics, or multiple meetings to better understand your products and services.

Every digital marketing agency is unique, and there’s really no one-size-fits all model. Some agencies schedule weekly check-in calls, while others prefer to do the work and then meet to present it. Find a method that you are comfortable with and be sure you understand how they work to see if their method aligns with your working style.

Red flags include agencies who can’t describe how they will work with you. If they don’t know, they don’t have a set process for client engagements, and this may lead to a bumpy ride as you onboard with them.

3. How will you evaluate our project results?

A good digital marketing agency focuses on KPIs and ROIs. They want to know whether or not they’ve hit a home run or struck out. They should focus on quantifiable methods of determining campaign successes. They should be able to present to you a list of metrics that provide measurable results.

Red flags include agencies that waffle about how to measure results or who focus solely on marketing output rather than results. Output means they focus on what they produce for you instead of the results they produce for you. If they’re focused on generating 10 blog posts a month and 30 social media posts, but they cannot say how they will evaluate the results of the blog posts or social media posts, you may want to consider another agency. Although output is important, it’s results that count – and the leads and revenue that digital marketing campaigns generate for your business.

What NOT to Ask

There are a few things we would caution you not to ask of your digital agency partners, too.

• Can you share the analytics of other campaigns you have worked on? Although many agencies provide case studies to share results, some cannot. Depending on the industries they work in, they may have strict confidentiality agreements on file that prohibit not just sharing results but even sharing the names of past clients. Ask more questions about process, approach, and solutions in such cases and be respectful of agencies that decline to share results of specific client campaigns. They may not be able to share the data.
• Will you work on a percentage of sales? In any marketing campaign, there are too many variables for any reputable agency to work purely “on spec’ or on a percent of revenue basis. An agency may welcome a bonus if they hit specific revenue or lead targets, but asking them to essentially work free with the promise of potential future revenue isn’t an acceptable practice in the marketing industry.
• Can you copy the campaign/website/social media posts of XYZ? It’s unethical, impractical, and probably not worth the time to copy someone else’s marketing. Why be a pale copy of an original when you can be an original? Besides, you don’t know whether or not their marketing campaign is generating the desired results. Just because you like it doesn’t mean it is a good fit for your business.

Other Questions to Ask

Depending on what’s important to you, you may wish to ask a few other questions:

1. How long have you been in business?
2. Who is the team who will be working on our account? Can you share their credentials and work experience with us?
3. If we need services which your company does not offer, how do you fill this gap?
4. What payment methods do you accept?
5. How do you define a successful client engagement?

We trust that these questions will be helpful to you. In our next article, we’ll share with you what to expect once you hire a digital marketing agency.

If you have any questions for us drop us an email. We’d love to get to know your business and help you determine whether or not we’re the right agency partner for you.

Call Dashboard Interactive Marketing at 763-242-2454 or contact us via email.

A Five-Part Series from Dashboard Interactive Marketing

This is Part 1 of 5 in this series.

Welcome to an all-new series from Dashboard Interactive Marketing: Finding the Right Digital Marketing Agency for Your Business.

In this series, we’ll be tackling everything from finding the right marketing agency to help you achieve your business goals and the nuances of effective working relationships with agency partners, to roles and responsibilities in the agency relationship and how to handle sticky situations (which we hope never happens to you!)

We would love to hear from you if you have any questions or comments about these articles.

Part I: Choosing the Right Marketing Agency

At some point in the evolution of your business, you’ll find yourself wondering if you should hire a marketing agency. Perhaps sales are slow – or you’d just like to increase the number of leads or sales coming through your website or other digital properties. Or you’re finding it challenging to come up with monthly blog topics, social media posts and the myriad other demands of content marketing.

Maybe you’ve tried to set up a Google AdWords campaign and left the setup portal feeling like you’ve just faced high school trigonometry class all over again (we hear you: it can be confusing.) No matter what the reason, you’re busy typing “marketing agencies” for your industry into your favorite search engine and scrolling through countless links.

Three Steps to Narrow Down Your Online Marketing Agency Search

How do you find a marketing agency that’s a great match for your business needs? Here, we outline three ways to find an agency that’s a great fit for your business.

1. Determine the type of marketing assistance you need.

Marketing is the discipline of matching consumers (clients) to products and services that meet their needs. How that is accomplished may influence the type of marketing agency needed to accomplish the goal.

Agencies may offer only one, highly specialized type of marketing assistance or an all-in-one shop approach that provides multiple methods of marketing through one central agency.
Ask yourself the following questions to narrow down your choices of agency services:

• What is the marketing problem that you need to solve? Is it generating qualified leads, product sales, building brand awareness, reaching new customers or engaging current customers?
• Do you currently perform your own marketing services? If so, is there a gap that needs to be filled by people with specialized knowledge? For example, you may have a website, but it isn’t attracting the volume of traffic needed to support your sales goals. Conversely, you may attract plenty of traffic but convert only a handful of site visitors into leads or sales. List any gaps you believe need to be filled.
• Do you only promote or sell to a local market? Or a national or even international market?
• Do you need an agency that understands special nuances of an industry, such as e-commerce, SaaS technology, healthcare, consulting or manufacturing?
• What is your timeframe? Is it an urgent need, such as promoting an upcoming event, or are you looking for a long-term solution?

Examples of various types of marketing agencies include:

• Branding agencies – these agencies help you build your brand personality and create a visual brand identity. These agencies create logos and color palettes, and make recommendations on how you can infuse your brand personality throughout every aspect of your business.
• Digital marketing agencies – that’s what we are! We’re a digital marketing agency specializing in helping small to mid-sized businesses generate leads and sales through online marketing. Digital agencies focus on website development and digital (online) marketing tactics such as SEO, digital advertising, social media marketing and similar online tactics.
• Content marketing agencies – a content marketing agency is a niche marketing agency focused on producing content for digital marketing campaigns. Content agencies may specialize in written content and SEO content, such as blog posts and case studies, or they may include audio content (podcasts) and video content (videos).
• Social media agencies – social media agencies specialize in generating leads through social channels: Facebook, YouTube, Instagram, TikTok and so on. These agencies are experts at social advertising as well as building and sustaining a social media presence and following.
• Public relations agencies – public relations agencies focus on creating media buzz and awareness by developing stories and pitching them to journalists and online media sites.

These are not hard and fast definitions, and many marketing disciplines spill over into others. For example, many PR agencies now offer social media marketing because social media is an excellent channel for sharing newsworthy stories. Content marketing can cross into all disciplines, since content can be used to build brands, educate consumers to respond to offers online, boost social media content, and more. But the main “problem” you need to solve should guide your choice as to which type of agency you contact first.

2. Evaluate agencies based on merit, not size.

As you peruse the websites of marketing agencies, it’s tempting to shortlist only those that seem to be part of larger, well-known marketing groups. However, don’t overlook smaller, local, specialized agencies. These agencies often understand the nuances of local marketing better than their larger, national competitors. They may also have a personalized approach that fits your company’s needs better.

As you review agency websites, think about:

• Do I want to meet with the agency in person? Or am I okay with virtual appointments?
• What marketing problems does the agency solve? Does it meet the needs I’ve outlined in step 1, above?
• Does the agency share information on their website to help me make an informed decision? For example, do they share information about their teams, services and solutions?
• Are they willing to provide a free consultation or introductory call?
• Do they include monthly performance reviews in which they provide performance data along with recommendations to improve performance?

Ultimately, you need an agency that’s “right-sized” for your business with the staff to handle your marketing needs and respond to you within a reasonable amount of time. Get to know the agency during the interview phase of your research. Learn about their team, their approach to problem-solving and their scope.

3. Ask colleagues for referrals.

Hands down, asking trusted business colleagues or friends who they are using for their marketing services is a great way to begin your search.

• If you are part of a local business organization, ask among the organization’s members.
• Look through college alumni directories for fellow alumni in your industry and contact them for referrals to agencies.
• Ask local friends and business colleagues who they choose for their marketing.

Once you’ve received several names and email addresses or phone numbers, you can begin to do your own due diligence and evaluate the agency’s professional services.

Next Step: Evaluating Agencies

In our next article, we’ll talk about evaluating marketing agencies on your shortlist and the questions to ask to find your best match.

Until then, we invite you to peruse our website, discover fresh information in our blog, and share this with a friend.

Dashboard Interactive Marketing is a full-service marketing agency specializing in helping small to mid-sized businesses generate leads and sales. We offer website design and build services, search engine optimization, Google AdWords assistance, social media planning and advertising, and much more. Please call us at 763-242-2454 for more information.

Now is the Time To Update Google Analytics to GA4 – Google Sets Drop Dead Date for GA Universal

Last year, we shared the news that Google was rolling out an update to its analytics platform – GA4. Now, the time has come for site owners to update their Google Universal Analytics account to GA4 or miss out on important website data.

It’s a deadline that site owners should pay attention to as the search engine giant is now ready to discontinue use of the existing Google Analytics platform in July 2023. There is also a learning ramp and the sooner you begin transitioning to GA4, the better.

Here’s what you need to know.

What Is GA4?

According to Google, GA4 is a new kind of Property, one which will capture data and utilize artificial intelligence to analyze it. It does not rely as heavily on cookies as the older Universal platform and uses an event-based model for measurement. It also doesn’t store IP addresses, a move that will help the platform’s users comply with stricter privacy regulations across the board.

The new platform, like the old one, is available through a Google sign in account and is offered by the company at no charge.

Why Move to GA4?

If measuring your website’s performance is important to your business then it’s important to utilize the latest Google tools. Next July, Google will sunset the classic Universal Analytics edition, and you will lose all that data you’ve worked so hard to capture.

The new GA4 platform promises to integrate better with Google’s online advertising platforms, which will enhance data capture and utilization for its money-making venture: ads. Remember that Google is a business. While it is a powerful and useful search engine used by millions of people worldwide every day, in the end, it is a company seeking to maximize profits.

To do so, it needs to integrate plenty of data into its advertising platform to ensure that advertisers receive the best results they can from their ads. And, to do that, they need more data…which GA4 will help them capture in ways that are compliant with many privacy laws.

There is also a learning curve for GA4, as with many complex software programs, so the sooner you make the switch the more time you have to run both programs in parallel.

How to Move to Google Analytics 4

If the thought of updating Google Analytics causes angst, call Dashboard Interactive Marketing and we’ll do the heavy lifting for you. We have the team and the know-how to transition your analytics from the older platform being sunsetted to the new GA4 platform without a hitch.

You have until July 1, 2023, to make the move, but we recommend taking action now to ensure that any wrinkles on Google’s end can be ironed out in plenty of time to ensure your data is clean and ready to use.

The new platform may be accessed through the Editor function on your current Google Analytics account.

Search Is Changing

Search engine marketing is constantly changing, and Google’s move to GA4 is just another reflection of shifting demographics, internet use and search patterns.

The older version of Google Analytics was created at a time when most searchers used desktop computers to find information. Now, with so many users grabbing a mobile device to find everything from pizza to plumbers, it makes sense that new metrics should be tracked and older ones set aside.

Although shifting from the current Analytics platform to GA4 is about as welcome as a trip to the dentist, it’s also equally as necessary for your website (and business’) overall health and wellness. Be sure to take action now, either by calling Dashboard Interactive Marketing at 763-242-2454 or reading up on the transition to avoid losing data.

I remember the first time I heard the word Facebook. I was on a webinar learning all about this new-fangled experiment called “social media”. It sounded intriguing, so I signed up for an account.

Over the next several years, clients saw amazing results from organic posts. They’d share pictures of products from their stores, and the pictures would be shared among their customers, and the next day, they’d sell a ton of them. Or they’d share tips from their business-to-business perspective to their current or potential customers and find new inquiries and leads in their inbox the next day. And yes, this was all from organic (non-paid) posts on Facebook.

It seems like Facebook quickly realized they had a good thing going and began offering advertisements. What was a modest ad here or there mushroomed into the ubiquitous seemingly every-other post is an ad situation we see today.

Gone are the days of organic posts reaching your entire audience. Today, Facebook determines who will see your posts, what they see, and when they see them. The average organic Facebook post today reaches just 0.07% of people you’re connected with – that’s less than 1%!

And, unfortunately, that’s not often…or frequently enough…to make much of a difference.

The rules have changed, and today, it’s paid social media advertisements that rule the day.

But should you pay for Facebook ads?

Facebook Advertising: What Business Owners Should Know

First, the facts:

• Facebook reaches 2.91 billion active monthly users. To put that number into perspective, that’s slightly more than 38% of the world’s population.
• People spend an average of 33 minutes a day on Facebook, which means they spend time looking and interacting with the platform – another factor that may convince you that Facebook advertising is worth the money.
• Meta, the parent company that owns Facebook, collects an extraordinary amount of data on its users. And they can put that data to work for their advertisers, enabling them to focus on very specific niches. If you need to reach northern Minnesota men who enjoy riding ATV’s and fishing – both hobbies – Meta can probably help you target ATV riding fishermen in northern Minnesota.

Given these three eye-opening facts, you may be convinced your business should not only advertise on Facebook, but it should be on it right now. But wait – before you click off this article, look at the reasons why you may want to begin testing the effectiveness of your ad dollars on additional channels.

• Facebook isn’t magic. Many business owners believe that if they just post to Facebook and boost their posts to get more views of it, they’ll instantly and magically convert those views to sales. It doesn’t work like that. It takes a catchy ad, a good offer, and the right targeting to have a chance at converting views into leads or sales.
• Groups and communities may help you improve organic reach. However, if you’re going to run a group or community on Facebook, be prepared to invest a great deal of time and energy into it.
• Facebook displays what its algorithm deems to be in its best interest. This means that it selects content based on what its algorithms believe will keep people on the platform longer. Currently, the algorithm favors “Reels” and short videos. According to Facebook, people spend about half of their time watching Reels. If you can invest in short videos, it may help organic reach.
• As an advertising channel, Facebook might not be the best or most cost-effective way to reach your potential customers. Many business-to-business companies find that other social media channels such as LinkedIn make it easier for them to target their potential customers and advertise to highly specific business demographics.
• There are other, more cost-effective ways to generate leads. This includes but is not limited to Google Pay Per Click advertising, other social media channels, display advertising, and more.
• Philosophical objections to the platform or its parent company. Yes, I know that sounds old-fashioned, but hear me out: some people still object to companies collecting every bit of data on their lives, and they don’t want to be on Facebook, period. They still search the internet, however, so you may be able to capture their attention with paid search, organic SEO content placement, and other digital marketing methods. Bear in mind that all digital advertising channels – search engines, social media sites, and more – collect some form of digital data on their customers.

Facebook used to be a great place to post your content and gather organic interest, views, leads, and sales. Today, however, most companies need to pay for advertising or be prepared to invest in time needed to build and engage with groups to be seen.

If you have the budget and would like to see if Facebook advertising is still a good option for your business, call Dashboard Interactive Marketing. We are experienced digital marketers who understand the various social media platforms. We can assess which ones can help you effectively reach your target audience and we also track the metrics to explore the ROI of the campaign. Call us at 763-242-2454 for help with social media marketing and digital marketing expertise.

Often when companies face a problem with generating inbound leads, they blame conversion optimization. Conversion optimization is the art and science of increasing the number of actions customers take on a website, such as completing a lead form or purchasing a product.

There’s a science behind conversion optimization that utilizes techniques such as direct and digital marketing, creative design, user experience, and more to maximize the number of conversions on a web page, online ad, or marketing email.

However, if your problem is lagging sales, the answer may not be conversion optimization. Here’s why.

The Importance of Lead Tracking

Think of the typical marketing funnel. A website or landing page is created and optimized around specific keyword search phrases. Digital ads run across multiple platforms, perhaps a social media site and a high-traffic search engine, to capture attention and hopefully a click. When people click on an ad, they land on a web page, and are encouraged to take an action. They complete a lead form. Bingo! Traffic to the website has converted into an action, in this case, a lead form.

But what happens next? Where does the lead go?

That’s the million-dollar question. In some companies, the marketing team is responsible for screening and qualifying leads. All inbound leads go into the sales pipeline and are distributed among salespeople responsible for following up.

However, at this point, several things can go amiss:

• The sales manager responsible for lead follow up may be on vacation, out sick, or just not able to follow up in a timely fashion
• The sales team may be understaffed and unable to follow up with the volume of leads generated by the market campaign
• The salesperson may not receive notification of a waiting lead, and by the time he or she checks the software, the lead grows cold

Now, in all three cases, the conversion of web page visitor to lead was successful. The company achieved its marketing goals. But it did not translate into a measurable sale.

Does the Marketing Department Communicate with the Sales Department?

Many things can go amiss between the time a customer completes a lead capture form and a closed sale. Customers often download free giveaways or attend webinars to learn more about a particular problem. Smart companies utilize content marketing to educate and inform customers along the buyer’s journey so that even after they arrive at a landing page or attend a webinar, they continually receive information that helps them understand that the product or service being offered is indeed the best solution for their problems.

The marketing team may be completely distanced from the sales team, sometimes even at odds with one another, competing for dollars or resources. Depending on how their productivity is measured, they may even be working towards different goals. Marketing may be judged on the quantity or quality of leads produced while sales is judged solely on dollars produced. In that case, the sales team may focus their attention on their current customers who are more likely to buy again. It’s less effort to gain a sale from an existing customer than to court a new customer or follow through on a lead from a marketing campaign.

In such cases, the company’s executives may wonder “Where are our marketing dollars going?” while the sales team erroneously believes that “marketing doesn’t work”. In fact, it’s not the marketing isn’t working. Their conversion rate may be great. It’s that the sales team isn’t following up on leads.

Identify and Solve the Correct Issue

The bottom line is this: conversion optimization works, but it may not be the problem you need to solve.

If you’re serious about marketing campaign ROI, then examine all aspects of the situation including:

• Are tracking codes correctly installed on the landing page or web page?
• Is phone tracking set up?
• Have you put in place the mechanics that enables you to accurately measure the effectiveness of your ad spend – soup to nuts?
• Can your system track leads across the entire sales cycle, or do you have separate marketing and sales dashboards?
• Is there someone responsible for following up on the leads generated from your marketing campaign? Can you identify and track leads throughout the entire sales cycle?
• Do you identify the lead source in the sales dashboard to examine which lead sources (i.e. industry type, service, product) are more profitable to your company?
• Are you monitoring ad spend against leads, quantity of leads, quality of leads, and most importantly – how much revenue did it generate?
• Can you calculate a true ROI on your ad spend based on the revenue generated by the leads it produced?

These questions can help you identify the source of the problem.

We believe wholeheartedly in conversion optimization across the entire sales capture continuum. We provide expert insight and guidance into enhancing your digital marketing campaigns to improve lead generation, conversion optimization, marketing channel and ad spending alignment.

But if conversion optimization isn’t the problem…and the problem is processes, systems, or understaffing…then you need to adjust your focus to the root of the problem before adjusting the sales funnel and lead conversion process.

Dashboard Interactive Marketing can help you with conversion optimization, generating leads, landing pages, content marketing, social media marketing and more. Call us at 763-242-2454 for more information or assistance.